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Senior Service Designer

We are looking for experienced Senior Service Designers to join our team in Utrecht, the Netherlands!

Your role

As a Senior Service Designer at Idean (part of Capgemini Group) you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable digital services mapped with a customer’s business objectives and technology roadmaps. We expect you to be truly professional at gathering and utilizing business and customer insights, and to have the ability to reframe service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.
We are proud of our many and diverse customers at Idean. This diversity aspect inspires you, adapting your approach for each project’s unique requirements. Your passion is to build solutions that create competitive advantages for our customers and provide unique experiences to end-users. You fluently combine human, business and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, idea generation, prototyping as well as blueprinting service solutions to name a few.
As a senior designer you will have your own client/project responsibilities and you’ll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the criteria of good service design and offer constructive feedback to colleagues. Your background can vary from design, business, or technology.

Idean – Capgemini’s global Experience Design agency

We are creators. We believe that digital is not about technology but about people. Technology facilitates innovation, but it’s worthless if it is not designed around people’s needs, demands and expectations. Idean makes digital transformation work for our clients by creating and designing services and products that add meaningful value for people, making their lives significantly better. We’re not after innovation for the sake of innovation, we’re after creating freedom, spare time, awe, excitement.
We have colleagues and friends spread out over 4 continents. Altogether, that’s over 700 of us located in 25 cities.

What gets you going?

Are you looking for an employer where your personal development is the main priority? An employer that is continuously stimulating you to improve yourself? At Idean you get to change to do so. We have the Capgemini Academy and our All-you-can-train program which gives you access to more than hundreds of training sessions.
What are your ambitions? Please let us know, we would like to help you fulfill them!

What do we offer?

  • Competitive salary
  • Chance to travel and work in Europe and beyond
  • A clear career framework to help you grow
  • Sponsored culture events activities like theater plays, wine tasting, team trips, national gatherings
  • Bonus model based on experience
  • A solid pension fund agreement
  • Life, travel and sick insurance
  • Mobile, broadband and multiple other cool benefits

What do we expect from you?

You can

  • Understand the service-related problems/challenges of customers and end-users
  • Solve problems with natural innovative and analytical skills
  • Work with customers, business stakeholders and staff to develop customer and business centric concepts
  • Produce a range of service design deliverables for different touch points
  • Run creative workshops
  • Take responsibility for overall quality of service design projects
  • Develop and publish viewpoints via internal and external channels
  • Work directly with clients on an individual level
  • Communicate the fundamental concepts of service design to key stakeholders
  • Collaborate with other team members in projects
  • After agreement, travel to clients in the Netherlands and abroad
  • Support sales of service design related projects
  • Participate in developing Idean’s service design offering

You have

  • At least 6+ years of relevant experience
  • Experience as senior service designer for digital services
  • Experience with service design tools and methods
  • Experience in working on a broad range of research and innovation-oriented projects
  • Excellent presentation and communication skills, both written and verbal
  • Creative and strategic thinking capability
  • Experience in working with creative people and environments
  • Experience with high-level customer engagement
  • Eagerness to mentor and elevate other creative people into service design thinking

Are you the Senior Service Designer we are looking for?

Please get in touch with Thijs Hooghiemstra (Business Partner Recruitment Idean)!
Do not hesitate and send your cv and motivation to thijs.hooghiemstra@capgemini.com or call to 06-23653011.

#Idean #Capgemini

Vragen over deze vacature?

Neem contact op met Thijs Hooghiemstra

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