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(Senior) Consultant Customer Transformation

Companies around the world are redefining their relationship with their customers. In the increasing digital & connected environment it is now more that ever important to create meaningful digital experiences. Over different industries we see the same questions arise to shift their way of working: How can I launch new digital products that help my customers with their everyday life? How can I create even more loyalty among customers through marketing programs & services? How can I become more sustainable and create a strategy that resonates with our ambition? How can I become a design-driven business that truly understands customers and iteratively build & launch new initiatives?
We define the next experiences & digital strategies for global companies, helping them achieve digital mastery by redefining their relationship with their customers.

Your job as a (Senior) Consultant Customer Transformation in one paragraph

At Capgemini, we deliver our clients the best of both worlds. We have the experience, knowledge and methods to co-create truly impactful strategies. Giving insights through customer journeys, persona’s & prototypes we are able to put strategy into practice. Second, we have the capability and technological understanding to let these strategies come to life and see tangible results. You are the driving force from strategical design to tangible outcomes.

Your home base at Capgemini

The growing Customer Transformation team consists of people from different nationalities and backgrounds such as marketing (intelligence), strategic product design or tech-savvy folks who have the curiosity to drive their own knowledge further to help customers. We believe in collaborating to bring out the best in ourselves and in our work. To stay in touch, we have frequent (in)formal check-ins and regular fun events.

Fresh out of university? Our training program at The Institute will prepare you to be an excellent consultant and make friends for life.


  • With us, you’re ‘safe and sound’: you get a permanent contract immediately.
  • All You Can Train through our digital learning environment with courses hosted by renowned Universities from around the world, as well as the freedom to spend 5 days a year on face-to-face training.
  • A generous holiday allowance and enough time (26 days) to spend it.
  • A fully paid pension plan with the possibility to save more through the Capgemini Pension Fund
  • Work wherever you want on a device of your choice with our connectivity allowance.
  • Your first necessity as a professional: a fast laptop and a SIM card with data and minutes that you can also use privately
  • Always on the road with your lease car or NS business card. Or choose to have your travel expenses paid out.
  • And of course an appropriate salary based on your relevant work experience.

All about our terms of employment.

Why is this job vacancy a good fit for you?

Change & uncertainty are the only two constants of our job. You are pro-active, curious, enthusiastic and open to new experiences which help you to feel comfortable in the always changing environment. Through your effective communication you are able to manage your stakeholders well. You are not afraid to stand in front of a group and voice your opinion on topics at hand while being respectful to others. You are inventive when things don’t go as they are supposed to and can adapt quickly.

In previous experiences you have had (some) exposure to:

  • Designing and developing customer experiences
  • Managing your own projects with timelines and a wide array of stakeholders
  • Gathering and analyzing customer data through web-behavior, financial data or qualitative interview methods to get to customers insights to build persona’s
  • Familiar with business methodologies like Agile, Design Thinking, Service Blueprinting and alike

In addition, you have/are:

  • A Masters degree in the field of Business, Strategy, Design or Marketing
  • Able to speak & write English at Business level
  • Able to speak & write Dutch (or want to learn to speak Dutch), any other language is a plus
Do you not yet have all the requested experience, but you think this job is a good fit for you? Or is it you who brings the qualities of a trusted advisor? Then we would also like to get in touch with you.

Working at Capgemini

“Get the future you want.” We make that promise to you. That promise starts on day one. With proper onboarding and structured and transparent development paths. But, there are plenty of opportunities to deviate from that so you can pioneer and choose your own career path. To achieve your full potential’, you can count on our boundless trust and collegial support. Working at Capgemini also means working in the international heart of innovation. The premier league of technology. An employer that considers your needs while focusing on the future, in which sustainability, diversity and inclusion play a key role.

Do you see your future at Capgemini?

Then we would like to get to know you. Have the following documents ready to add to your application:

  • CV
  • A letter stating your motivation, why this role suits you, what you bring to our team and why do you want to join Invent

Heb je nog vragen over deze vacature?

Neem contact op met Anna Kostyra

Zie jij je toekomst al bij Capgemini?

Dan maken we graag kennis met je.