SAP CX Senior Architect

You will design customer experience solutions to guide Capgemini’s clients and contribute to these organizations in becoming customer centric. You will guide the client and our development team in realizing the SAP CX solution as per customer requirements, using a predefined methodology and focusing on the following activities:

• Design and guide the implementation on SAP Customer Experience solutions by going through the entire project cycle (Discover, Prepare, Explore, Realize, Deploy, Run).
• Conduct interviews and lead workshops with business and IT stakeholders to identify business requirements and produce relevant use cases.
• Design technical architecture and integrations with backend solutions.
• Establish relationships with customer to deliver on-time high quality services.
• Effectively lead or be part of a project team ensuring successful delivery.

 You are recognized as an expert on SAP Customer Experience and share your vision and experience with clients to guide them in their Digital Transformation. You will guide and help train Junior consultants and support them in certification.

 You play an active role in pre-sales activities to help grow the SAP Customer Experience client portfolio for Capgemini. You also maintain good relations with your internal and external stakeholders, including SAP product managers and architects.

Although you already have the necessary experience, you are never finished learning. You are also a team player and you take the initiative. You can work independently, and you always go for the best result. What else do you bring with you?

• University/bachelor’s degree in computer science, engineering or comparable educational background.
• 10+ years of experience working with SAP solutions (CRM, ECC, S/4);
• 5+ years of experience working with Cloud based applications;
• Certifications on one or more SAP Customer Experience cloud solutions;
• Hands-on SAP CX cloud solution experience, done at least 2 full cycle implementations;
• Functional experience includes extensive business process knowledge in areas such as Interaction Center, Marketing, Mobile Integration, Service Management and Sales;
• Good understanding of underlying technology and integration of the SAP CX with other IT systems and areas (Master Data, Product Data, Pricing, Logistics and Warehousing, Order Management, etc.);
• Strong exposure on SAP Cloud process design, web services and UI’s;
• Methodology: SAP Activate / Agile-Scrum experience is a must;
• Excellent communication (written and oral) and interpersonal skills.

Nice to have:

• SDK / PDI development experience is an advantage;
• Experience in Integration with CRM / ERP / S/4 either using SCPI or PI/PO;
• Client-facing experience within multiple industries;
• Flexible to travel in The Netherlands or abroad, when the project requires;
• Proficiency in Dutch or willing to learn.

We are a team of SAP CX consultants with mixed expertise over all the SAP CX clouds, like Commerce, Marketing, Service & Sales, CDC and Qualtrics. We are a diverse team with many different nationalities and languages represented. We meet biweekly to support each other and share knowledge and experience and of course connect informal. 

Moreover, at Capgemini we place great importance on pro-activeness and the freedom of the individual. Let us know what drives you and where your ambitions lie. We facilitate you in fulfilling your ambitions by our training both on-the-job as well as at our own Academy or Capgemini University in Paris.

What else can you expect?

• A salary fitting to this position in the market.
• There is a tailor-made bonus scheme, 26 vacation days and the possibility to buy more vacation days.
• A mobility scheme where you can spend your contribution entirely according to your own wishes. You can for example choose to have it completely paid out, but you can also lease a car of your choice or to use an NS Business Card.
• Excellent facilities for working flexibly, including a laptop and a phone subscription.
• A contribution free pension: you don’t have to make your own contribution in the basic scheme.
• Capgemini All-you-can-Train learning program access.
• SAP Learning Hub access and other learning/growth opportunities.
• Challenging projects/roles.
• Infinite certification possibilities.

Are you looking for a new job opportunity and can you relate to this vacancy? Do you want to work with innovative projects? Capgemini is the company you are looking for!